Jeffrey Gertler

Review of Mercedes-Benz of Pompano a AN ...

The worst service I've ever encountered. Was there...

The worst service I've ever encountered. Was there for the first A service. Was told I had a choice between three different services. Prefered $1211.Value $797. Minimum $752. This is for basicly an oil change. Repeatly asked the service advisor why so expensive . He had no explanation . Took the minimum for $752. While waiting I called another MB Auto Nation dealer. Was told should be no more than $500. Confronted the service advisor had no answer. Spoke to the service Director asked if all Auto Nation dealer have the same pricing, was told absolutely yes. So why the price difference? Was later told they use two different systems. The explanation I was given made no sense.. I also asked when I question the price originally the advisor should have known it was wrong.This is a basic service....So the price was then $405. from $752 If I never questioned and made a few phone calls I would have paid the original price... Buyer beware. Also insult to injury had to wait three hours for my car to be ready.