Pranil Kooverjee

Review of Royal Mail Hotel

The food was great the wine was great in the main ...

The food was great the wine was great in the main room, pub food was great and great drinks. The cottages were amazing.

That would sound like we had an overall good experience. However.
I have been wanting to visit the royal mail for over 6 years (it's not cheap when you go all out like we do). But I was extremely disappointed. The wait times to receive the food in both the pub and the main room was ridiculous, it just seemed like we were being forced to buy drinks while getting hungry and I certainly agitated. Front off house was understaffed but no one owned it!
When we first sat down I was asked what drinks I wanted(we had no menus to choose from). We got the menus and gave our order. The same waiter came back and asked me I we wanted any drinks! (Clearly he forgot he just took out order).
When you are going to a supposedly 2 hat restaurant you have a level off expectation, which needs to be met when you price at a 2 hat level.. Your place did not meet the minimum...
I have honestly had better from small joints in Brunswick.

I felt sorry for the staff, but we are in Australia, just own it. Own that you're having a n off night and make compensation. For a long weekend you should have planned it better.

I would like to have some comfort that it was just one night, but our next night n the pub was worse.

Talking with the other patrons they all had the same experience.