Bob Cromwell

Review of Bel Red Energy Solutions

We purchased a new Air Conditioner from Belred in ...

We purchased a new Air Conditioner from Belred in May for approximately $9400. The unit has had issues working correctly since the start. We called several times and were given explanations and suggestions such as setting the temperature setting to 71 so it could get a "head start", the new coolants weren't as good, etc. We were offered a visit by a tech if we paid $100. The unit would not cool the house less than 76 degrees when the outside temperature was 86. The unit had to run 14 hours a day constantly during warmer temperatures trying to keep up. After asking twice we finally got a tech to come out. He determined that a piece of insulation had come loose and was laying against the coils. The coils were covered in ice. He re-attached the insulation and told us not to run the AC until the ice had completely melted. We asked why the AC couldn't be run until the ice was gone and he suggested it might harm the unit. We asked if running the unit for one hour with ice could harm the unit, why wouldn't running it 14 hours a day for several weeks harm it? He wouldn't answer. We asked for another tech to come and review the unit. A senior tech visited on August 5. In his own words to us "I'm not happy with how the unit is working." He said the compressor overheated during his visit. He said the unit sounded louder than normal during his visit. He told us that he would give his findings to Belred. We spoke with Gregg Fusco from Belred today. He said since the unit was working correctly when the tech left, they would not do anything. He indicated that since there is a 5 year "lemon" warranty we were covered. If the unit that is expected to last 12 to 15 years fails in year 6 because if was faulty from the start, and potentially ran overheated for several weeks, we are on the hook. We are taking all the risk. Customer service wise we've been treated poorly by Gregg Fusco but of greater concern is that we just spent $9000 on an AC that we expect to last 12 to 15 years and it failed within the first two months. It had insulation come loose that shouldn't have come loose for years. (What else wasn't put together properly by the person who assembled it?) The unit wasn't cooling our house properly for several weeks. It ran constantly resulting in higher energy costs. It overheated when their senior tech was onsite. It made sounds it shouldn't. In spite of all that, Belred has offered to do nothing to address these concerns.