Just being honest here as i had removed my review ...

Just being honest here as i had removed my review before but still think about it. I had a very bad experience with the billing company back in 2015 regarding insurance. My insurance was declined because i provided it late but i talked to insurance and they said they would cover the bill and that they just needed a letter from the imaging center saying why they billed them late even if it stated that it was my fault. So i called the manager and explained to her and she said that my insurance was wrong and she wasnt gonna waste her time and that I had to pay. Seriously? Im the customer and that was not good customer service at all. Two insurance representatives had said the same thing and she was saying that they were wrong? I also asked her why they hadnt contacted me once the insurance declined and she said that it wasnt her job to keep the customers in check. I would expect a call after 2-3 bills later sent back with my insurance information. Only cause she had 15 years experience and she new what she was doing. So i contacted my insurance and they were mad that the manager had told me that because she cant talk to me that way. So they sent them another letter and me a copy of it one more time. But i didnt hear anything after that for a while. Then i got the last bill before it goes into collection and i called them and they said that they dont have it anymore because the imaging center recieved insurance information. But after Like a month still no refund of the half i already paid. So i decided to write a review and the owner contacted me and he was very nice and said he would look into it. He apologized for the bad customer service. He then also said HE processed the refund and is sent out. Like wasnt that the billing department's job to do right when they got my insurance info a month or two before i wrote the review? Im not saying i dont recommend going there. The receptionists were nice and the ones that did my ultrasounds were even more AMAZING! They made me feel comfortable. It was just one bad experience i had, not saying that it will happen to everyone. Im just sharing my story.