Liz Hatch

Review of Kuni Lexus

Terrible. Overrated. After they sell you a car, do...

Terrible. Overrated. After they sell you a car, don't expect anything else above that. I have attempted to get new snow tires from them several different times. I've called service and their response has always been to leave a voicemail with Ed/Ned and he would get right back to me... Which he didn't and apparently he is the ONLY person in the entire department who can help with tires. I have also tried to get in for a detail of my car, over a week wait for a detail and the detail cost almost $300. I made an appointment for technology assistance for setting up my new phone with my car and their "technology specialist" openly admitted he didn't know anything about the 2017 450h model or the iPhone 7, so he couldn't help. They also "lost" my paperwork for my luxe care, not to mention my brand new 450h needed to be fixed due to a brake malfunction and that was just another fiasco.... I was in a POS rental for over a week with no communication from the dealership regarding the timeline of repairs. Go to Stevinson Lexus, WAY better experience.