J

Jared Foley

3 years ago

Purchased 2 vehicles from here. Their staff used t...

Purchased 2 vehicles from here. Their staff used to be amazing.

I feel that things have gone downhill. There have been weeks where I would receive 3 phone calls a week from staff wanting to know if I would like to trade my car in. Every time they tell me they can help me and then I tell them my scenario and they quickly get off the phone.

I finally asked someone to stop calling and hadn't heard anything until I got a phone call at 6:30am from a Florida number (representing themselves as TD Nissan) asking me if I was interested in trading my car because they desperately needed used inventory.

That was the last straw. I called after the business opened, asked for a manager. Got voicemail 2 times. I finally spoke to a internet chat agent who was willing to help me but I never got a call back from a manager.

I used to be a huge poster child for this company. I always felt the staff was first class. My career has brought me to a lot of different dealership and I was always amazed by the staff and how they treated me when I was there for work and not a customer vs other dealerships.

I felt if someone would have returned my call, they would have kept my business.

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