Had an appointment set for this place, it took ove...

Had an appointment set for this place, it took over 2 hours to complete a simple oil change. I was told it would be no more than an hour.. turns out that estimate was way off. I will not go back here.. I am in the market for a new car as well for my wife, and based on the service center I would never buy a car here. Don't have all day to wait for an oil change, I feel like scheduling an appointment should help with that, but it does not. Terrible! I have never waited so long for an oil change, much less one I had to schedule an appointment for! Pure ridiculous! Idea.. take less appointments and treat your customers with respect by completing jobs on time.