Amber Kaat Review of THE OSTHOFF RESORT
The worst experience I have ever had at a hotel! M...
The worst experience I have ever had at a hotel! My husband and I were there for his annual Christmas party and decided to get a Room to save some driving time.1st issue: got into the Room and found cobwebs everywhere all over the light fixtures and just randomly hanging from the ceiling, they were extremely noticeabl. contacted housekeeping and had them clean them up. Later on that night i ironed my husband's dress shirt before the party & there iron put burn stains all over his shirt! Again i had to contact the front desk, luckily their laundry service was able to get the burn stains out but did a horrible job re-ironing the shirt and I had no time to fix it as the party was about to begi. The next morning I woke up and brewed a pot of coffee just to find that the coffee went all over the counter down the cupboards and onto the floor because I was a crack in the coffee pot, contacted front desk yet again and asked that they have Room service bring a pot of coffee up to the room. An hour goes by and no coffee has been delivered! My husband and I are extremely upset we go down to the front desk and they tell us after we called they forgot the room number! They tell us just to go over to their bar and get a coffee drink on them, fine. After all this we decided to check out. When I go out to check out I tell the lady I had a horrible time & before i can say anything elae she cuts me off and she goes "yes I see you've had some issues but I hope you have a great day" and turn away! No one ever offers us any condolences, not a single employee in all the issues that we had even apologized one time, or offered to do anything to fix it except for laundering the shirt! Some of the worst customer service i have eve had!

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