Nick Prinsloo

Review of Acura Carland

Failed to inform me of options to add Gap insuranc...

Failed to inform me of options to add Gap insurance during the purchase transaction, because Brian, the finance manager couldn't see in the available time that I told them I had before I had to leave to get my kids from school. They sent a messenger to my house 2 hours later because they didn't want to lose the sale. I had walked out when Brian still hadn't called me into his office and nobody else came to tell me why I had to sit around for 30 minutes waiting to give them my signatures after I had committed to their final numbers. The messenger didn't have the knowledge or motivation to go over the available options with me. When I requested to add gap insurance a week later after being told by my insurance company that it had to be done through Acura, Acura Carland somehow magically "added" it to my agreement. I paid the full amount of +-$1,200 up front and as far as they were concerned, all was in order and I was fully covered. But now, 3 months later, the same finance manager called me to inform that Acura has rejected the gap insurance and that I will be getting a refund check in the mail. I tried Carland after being a Jackson Acura customer for 7 years, for no other reason than they had the color vehicle I wanted and were offering extra dealer discount. But I will never buy from them again. I love the Acura brand and quality, but this puts a bad taste in my mouth. There are too many competitors who compete for my business to accept sub-par customer service. -Side note: this is not the only negative review for Brian on here.