Alis Kwin

Review of DHL Express Canada

My experience with DHL was not pleasant. I had bee...

My experience with DHL was not pleasant. I had been waiting at my basement, no package arrived but I still received a note saying they "missed me"
The time given for me to wait was between 13:00 and 21:00. I checked the door 13:15 to make sure I had not missed then. At 17:00 I proceeded to check again as it was getting late. There was a note stating "Sorry we missed you" They gave a date no time they had arrived. My text said 15:47 DHL service was here. But no knock? or Doorbell?
This kind of delivery I had expected from other companies but not DHL. There have been numerous times this has happened with DHL and still I have hope. I would like to think DHL will be resolving this issue with their staff. For now this is my complaint.
Unfortunately , with the little time that I have in my day, I will have to make an attempt to go and retrieve my package. This is unfortunate because it is hard for me to make time throughout to the week as I am a working woman.
I will be following up with the customer service number and leaving my concerns with a manager in hopes something can be done about this.
Hoping DHL does not continue on this path.