After not owning a bike for many years, I decided ...

After not owning a bike for many years, I decided it was time to get back into it. I am the type of person that does a lot of research online before making a purchase, so had already determined what I figured was the best bike for my needs.

Due to the crazy wind storm and prior engagements, I wasn't able to get to the store until near closing. Despite it being late on a Sunday, Dan was happy to give me a hand, showing me the bike I was interested in, explaining the pros and cons it has, and showing me some comparable similar models.

After settling on the bike, he continued to assist me through all the accessories, and was more informative rather than pushy, explaining what the different tiers of product were, and why I might benefit from things that were above the entry level, or, conversely, why I shouldn't bother going beyond entry level for some things.

As it was near the end of the day, Dan asked if I would be able to pick up the bike the next day, giving them time to tune it and add the accessories. I don't live in PoCo, and had made a special trip out from Vancouver, so this wasn't the best (my fault for coming in near the end of the day). Dan coordinated with Ryan in the shop to expedite it and I was able to leave with the bike the same day! It was very much appreciated.

All in all, a very positive experience, which I'm sure will continue with the included services during the first year.