POOR POOR POOR Service!!

POOR POOR POOR Service!!

Please note that I am reviewing the BONDI JUNCTION shop, not the Surry Hills shop.

Last night, my sister-in-law and I went to to this costume shop in the hopes of finding a 70s theme duo costume for a birthday. The night before, my SIL called the shop and the lady there (Tori) told her that she would definitely be able to help us and that although the shop closes at 6, she would be expecting us and she would help us.

As we we had to go post work, we got there at about 5:40 and Tori was about as helpful as a dry sponge. She moved very slowly with another customer and by the time she got to us it was about 5:50. She then got some Abba costumes for us but mine didn't fit. She rolled her eyes when I asked if there was a bigger size, and when we asked for her suggestions on other costumes, she told us that we could look it up online and sort of gestured to the computer on the counter.

We started to do that and we found something else (Ab Fab 70s dresses). But by this time it was 5:58 and she said they were closing in two minutes. We said ok, but can we try it on anyway? We thought, 'Ok, not ideal, but we can try on quickly and one of us can come back tomorrow, when the shop is open to pick them up and pay.' She straight up IGNORED that question and started helping someone else-I guess the shop was only closing only for us.

We stood there while she continued to help the other people until it was 6:10 and we decided to get out of there.

Tori was so rude that I am now VERY happy to give my business elsewhere and I will never go to the Bondi Snog the Frog again!