Xavier Thompson

Review of Breitling USA

I purchased a $13,000.00 time piece from brietling...

I purchased a $13,000.00 time piece from brietling bc I was sold on there customer satisfaction and there warranty. I was told Breitling was the leader of time pieces and I m buying a lot more than just a watch, I was told I was buying a company that stands behind its durability and standard of excellence.

This time piece is my everyday time piece so I take pleasure wearing every day, in my industry I have normal wear and tear as I m the president of two construction companies in FL.

I took my piece into a Breitling boutique, I didn t bring my warranty bc I was told it s a newer piece and I wouldn t need it, they would look it up with the serial numbers,

Well after a week I revived an email with my estimate for $2500.00 dollars. I immediately emailed them back and explained that my time piece was under warranty and sent them the picture. They said they apologize about it and said they didn t know it was under warranty and I would hear back from them,

A few days later I recieve another email stating that they would give me an $895 service for free, yet that the estimators decided to void my warranty do to shock, or tough hits.

I was shocked myself , I purchased this item for its durability and more importantly it s warranty and reputation.

While I waited for there Initial answer I purchased another one.

At this point I m trying to return it immediately and never buy a Breitling again.

Don t buy these watches if your thinking warranty they will not help you.

If I wanted a time piece that couldn t take a hit and would not be warranted, I would have bought 500 dollar watch not a 13,000.

All I have to say is shame on you Breitling !!

P.S

I would think if you buy an expensive time piece like these they would stand behind there warranties bc they want us to buy many more to come . I guess they just pushed me to be a Rolex guy.