I have been an NI customer for 20 years, and purch...

I have been an NI customer for 20 years, and purchased a ton of products. One problem with NI is the RMA department.

I recently placed an order for an NI-9202 I clicked on the picture (model number and picture matched what I needed) of device added it to my cart and purchased.

Once the product was received, we noticed the connector was not the one we needed. There are 2 models of the same model number. Some board with the same model number have incompatible connectors.

I contacted NI for an RMA and to place a new order for the correct Model. Unless I am mistaken the return, policy was that if a product did not work for the application you could return in 30 days for credit to purchase something else. This policy was reasonable balance.

In this case, I have 2 boards in sealed packages that they want $500 to exchange. At the very least the return policy should be flexible like the website states. If there is any situation to waive the exchange fee this would be the case.

The Agent Kevin Villalta would not budge on this policy, even as I explained they are in seal packages.

Good company to avoid for this reason.