Arthur Korman

Review of Hilton Hotel,janakpuri,new Del...

Not a five star hotel. Hot water not available. Wh...

Not a five star hotel. Hot water not available. When it is available, it comes out dark brown. There are four elevators with only the service elevators card reader consistently working, allowing us to get to our floor. The hallways smell of mold and are not maintained. As you walk down to your room, the paint on the walls is chipping everywhere and bulging, while every room and service door looks worn. Many walls are just covered by cloth because they have been cut out for repairs and never fixed. The rooms are also improperly maintained and cleaned. Our trash cans were not emptied from the previous room occupant. The bedding did not look very clean. The bathrooms have an obvious buildup of grime and mold due to not being cleaned thoroughly. The bathtub does not properly drain. The central air does not work (no heating in the room during the few chilly weeks in Delhi). Some rooms have wallpaper that is peeling off, the furniture is very worn with dings and chips, obviously not maintained. Some rooms have sanded floors that were obviously not restained. Spoke with the management, all they can say is I understand, and we can switch rooms. The problem is that many rooms suffer from the same issues (like shower knobs being loose which prevent control of the shower temperature, or random power outages.) When told of all the problems, no one took notes of the issues and just kept staring at me. When people were sent to resolve a problem, they just ran away without commenting and the hotel does not have a system to track of what was broken or fixed. They also put up a large Christmas tree in the lobby, that was split into two pieces, but the bottom piece was upside down, making it a rhombus shaped tree. There are some good things, like it s location which is between shopping centers and next to the metro, making Delhi accessible. Their food is also decent if not a bit expensive. They also provide Kinley water bottles in every room, which is nice. In all, our experience at this hotel was horrible and should be avoided. There are better hotels next to the metro.