I haven't seen such poor customer service for a lo...

I haven't seen such poor customer service for a long time. I have been calling my order for 2 weeks. Apparently DHL lost the package first, but they say they never received a package from Vorwerk. I am still longingly waiting for an alleged replacement delivery. A lot of money for little quality. You don't even have to write mail, they haven't been answered yet. Someone only takes a call after 15 minutes of waiting. I very much regret my purchase.