This is regarding Villas at Spring Trials. I Initi...

This is regarding Villas at Spring Trials. I Initially worked with the Bri, who was helping out from another property and she was very polite. Shiela, the property manager has been very nice as well but her assistant, Angela is very rude & unprofessional & does not follow through with what she says she will do. After I picked up my keys on the first day, I asked her for a copy of the lease that I signed, she said that she would email a PDF copy to me. A couple days went by & she didn t do it, so I stopped by the office again & asked if she had made copies & she still hadn t done it. Her excuse was that the printer was down & updating & that it would take 15 minutes, so I just took pictures of the lease documents on my phone for now & told her that I still needed a printed copy or a PDF of it emailed to me. She said that she would do it when the printer came back up. I patiently waited a couple more days & still no email of the signed lease or even a phone call to come pick up a copy. So I called the office the next day and asked her for it and also mentioned that I had been calling all day & she was not answering the phone. She rudely snapped at me & said well I m the only one here . I asked if she had made copies of the lease & she put me on hold and finally made copies and emailed it. I politely told her that this was literally my 3rd time asking her to make a copy of the signed lease for me and I said that I d appreciate if she would do what she says she s going to do when I ask her because that wasn t a good experience as a new and paying resident & I had been patient the entire time. She got sarcastic and condescending with me & said well I m SORRY you feel that way but I sent the lease already and I don t have to be on the phone to listen to you. I ve been here for 3 years and never had anyone say that. If you have something to say about me, you can talk to my manager . Her exact words. I told her that I don t care how long she s been working there because that s clearly irrelevant & told her she was being very rude and unprofessional with me & that I was trying to leave feedback with her as a resident and she literally continued to talk over me and not listen at all. It doesn t matter if it s the first or 10th compliant about her, it s still a complaint from a resident and should be taken very seriously. Angela is VERY DISRESPECTFUL. She was combative and continued to talk over me and LIED and said that I was yelling, when I clearly wasn t and she continued to talk over me so that I couldn t speak. So I told her that I was recording the conversation and her was response was good, I m glad you did and each time I tried to say anything, she would keep talking over me. Regardless if she s the only person working that day, I asked her several times previously for this lease copy while in the office when no one was there yet. I ve never had an issue with Bri when she was helping out at the office. I also never had an issue with Bri not answering the phone on the weekend when she was the only person working that day nor did she ever catch an attitude with me. Angela s behavior with me over the phone proves that she is only there for a paycheck and does not care about resident s feedback. She seems to think that she s untouchable just because she s been there for 3 years because that s probably the 10th time she s mentioned that she s been there for 3 years when no one asked how long she s been there. I remember when I first toured this property, she tried to lie and say that she bought and owned the company when she s clearly just an assistant that was hired to work for this property, which has a separate owner and that s Nolan Real Estate. I ve seen people working at properties for only 5 months & behave more professional than her. Nolan Real Estate needs to do something about Angela because she displays a terrible impression & poor representation of their company and clearly does not care about nor accepts feedback on how to do better from residents. Nolan Real Estate should not tolerate this behavior at all.