The worst experience ever... The people working in...

The worst experience ever... The people working in the service they could not speak English at all. Why would you hire someone that doesn t speak English and put them in a position where they have to interface with your customers? I had to track someone down that could speak English and direct me to a service advisor. I waited in line to see the service advisor and he had no idea why I was there... He promised me that he would take care of things and get my car serviced. I asked him to look at his computer and make sure that I was not going to slip through the cracks. What he looked in his computer my service ticket was not on his list.. While waiting I overheard other customers with similar stories. I also overheard people shopping for new cars complaining about the links of time it took to see a new car. Something about the way vehicles were parked by color was making it very difficult for sales man to find a vehicle that met their needs... Understand this experience had nothing to do with the construction underway. When I bought my car there was a woman GM. She was awesome... she was on the sales floor meeting and greeting new customers... meeting and greeting customers that were having their vehicle serviced.. Things have really gone down hill with the new general manager. If you really care about your customer why do you hire people that can t speak English?