Eric Rach

Review of Little D Computers

We came into the store looking for a solution to i...

We came into the store looking for a solution to internet access on the road and wanted to purchase a jetpack. Neither of us were Verizon customers, but after talking to them we were told we could get the jetpack 'by itself' but it would need to be ordered. Our understanding was that jetpacks can be used as access points WITHOUT being tethered to a Verizon phone. After waiting a few days for the jetpack to arrive in store, we scheduled an appointment to pick it up. At the time we picked it up and tried to activate it, it was then that we were told we needed to purchase a Verizon phone. We knew that you could physically use the jetpack without a phone, but there was no way we could get the jetpack without buying a phone. The employees tried to come up with a solution since we were not happy that we were lead to believe we didn't need a phone. We decided because the jetpack was our best option for internet access, to convert one of our phone services to Verizon (with a new phone purchase). After all, monthly charges between phone companies would end up being a wash anyways. We were told that the phone activation fee and the jetpack line access fees would both be WAIVED, but they appeared on our bill anyways. After several calls and reminders to the Verizon store, they were 'working on it'. It's been two billing cycles and the fees aren't waived and we haven't been called back. We picked Little D Technology because they were helpful in figuring out a solution, but in the end overpromised on being able to use a jetpack without buying a new phone (or having existing one) and waiving the $70 activation fees as a result of their mistakes for telling us so.