Miranda Spenrath

Review of Steve Marshall Ford - Nanaimo

I took my car in, unannounced, early Friday mornin...

I took my car in, unannounced, early Friday morning because it was making an odd noise and I wanted to make sure it was safe to drive. As soon as I walked through the front doors, Pat greeted me and helped me out. Trevor came out immediately and took a look at the car, noticing right away what was wrong with it. In a quick, super-easy whirlwind, Trevor took my information, set me up with a loaner car and let me know the part needed would be in tomorrow and I would be called when my car was ready. I wasn't even late for work! Everything was super efficient and I left feeling super grateful and happy about how well I was treated as opposed to upset that my car broke! What a world!