Robert Oldak

Review of Suntuity

Terrible experience, save your time and go elsewhe...

Terrible experience, save your time and go elsewhere. I have never experienced such aggravation in my life over a half century, lack of response and responsibility. Worse company I have ever dealt with. I did my research and read some negative reviews , but it was about referral program, I thought I can accept that. Nothing prepared me for my experience with Suntuity. I was told that the installation will take about three months.
I have ordered the system in October 2020. It has been installed in April 2021, to this day it is not working and I don't know when it will be producing electricity. It is end of August 2021, the summer is almost over, and it looks like I lost one year of energy production. Every time I call customer service I hear a different story and unrealized promise that they will call back. The never do. Only after I filled complain with BBB, they called me like three times in a week, but that was over a month ago. I was suppose to receive a compensation for my hardship, still nothing. A manager gave me his phone number so I can call any time, I called 4 times, either getting voice mail or message that voice mail is full, no call back. If you are thinking about Suntuity, don't, run away. I am considering to go away from solar energy because of this experience.