Mandy Hester

Review of Spencer's Gifts

I bought a pocket watch as a gift for Christmas fr...

I bought a pocket watch as a gift for Christmas from a Spencer's store. The watch was $29.99 and it was a Star Wars pocket watch. Unfortunately, wasn't working when my friend set the time. So I went back to see if I could exchange it or get it fixed. The man behind the counter said it looked like the battery had died and I could go purchase a replacement battery at the jeweler down the street... mind you, the watch was still in the box. Unused. So they sold me a watch with a dead battery.

I went to go get a replacement battery and it cost me $30... so I went back to Spencer's and politely requested to be reimbursed for my watch. The battery should have been in working condition when I bought the watch. Therefore I shouldn't have had to buy a battery for a brand new watch to begin with. They refused to reimburse me. Or even give me store credit for the faulty watch. I am overly disappointed in their customer service and their lack of understanding. I will not be shopping here again and am so disgusted that a cooporation would allow this kind of behavior. If you sell me a broken product the least you could do is make it right. I want a working watch or my money back. Unbelievably unacceptable.