WILL NEVER GO BACK!!!

WILL NEVER GO BACK!!!
Arena Information/ Communication: POOR. Purchased 4 tickets to Hugh Jackman performance for 7/5/2019. 1 person handicap. Website gave # & email address if you needed handicap seating/parking information.
Called 7/1 - no answer. Wrote email - no response.
7/2 - called, recording "all reps busy, hold or leave msg." On hold for 1 hr. Sent another email - no response.
7/3 - drove to arena. All doors locked / areas roped off. Found security guard who informed us they were closed and would reopen the day of the event. He highly recommended valet parking ($30.00)
7/5 - called. Spoke to a rep. who informed us NO VALET service due to construction in the area. Told us where to handicap park.
7/5 - concert scheduled to start at 7pm. All arena parking filled by 6pm. Nearest parking 2 blocks away. Heavy thunderstorms prevented wheelchair bound ticket holder from attending. He dropped the other 3 off and went home. When he came back to pick them up at concerts end, he couldn't get near the place he dropped them off at. Thank GOD for cell phones or he'd never find them.

The police were of little help and very contradictory. Example: handicap driver attempted to enter arena parking lot. Held up handicap sticker. One policeman waved him into the lot, another one standing 15 feet away blocked him from entering. At a light another policeman found out the lot was full.

Signage/Directions: non-existent. If you could get near a policeman to ask where to go, you have a 50/50 chance of them giving you the right info.

AVOID THIS ARENA. GO TO THE ARENA IN SARASOTA - VAN WEZEL.

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