Shanna Vataj

Review of Westchester Medical Center, a ...

The single star is for cleanliness. We went to the...

The single star is for cleanliness. We went to the ER today after my 2.5yr old son fell and hit his head. Still bleeding, we walked into an EMPTY children s ER and was registered by 10:15am. At 11:30 I asked do you guys wait until the ER gets full before brining someone back? We didn t get brought out of the (now full) waiting room until 11:45 (1:30min waiting now) with TWO toddlers under 3. After 30 min of waiting without even a NURSE checking on us I asked if there was going to be a doctor doing rounds shortly and was assured that there would be. A nurse came and looked at his blood crusted head still oozing and wrote our info DOWN ON A NAPKIN! At 12:50 I asked again if there was going to be a doctor any time soon and was told girl everyone been askin and I ll tell you the same thing - we don t know . At which point -Almost 3 hours singe registration - we left and went to Caremount Urgent Care in Thornwood. In and out with the wound cleaned and glued in 25 min. Absolutely ZERO stars for quality of service at the Children s Hospital. 5 stars for Caremount Ugent care in Thornwood.