BDOLL C

Review of WellStar Health System

My 89 y/o father was hospitalized and had major su...

My 89 y/o father was hospitalized and had major surgery just last week...ended up there for almost 3 weeks. For the most part the staff was fine...especially the 3 EAST crew & physicians! All staff are definitely not equal, had to file several complaints while there...took us almost 3 hours to be discharged! The discharge nurse (Mary)on the 8th floor at the time refused to give him pain medication atleast 2 hours prior to leaving, saying it was hospital policy. I did call back and was informed it was not a policy at all and he could have had it. Another concern is how they'll non-chalantlly inform you of diagnoses you weren't aware of...oh by the way he has Congestive Heart Failure, Pneumonia etc....REALLY?? On top of that the social worker NEVER ordered his walker or home healthcare, nor did he return our calls from messages left!! Very disappointed:(