T

Tully O'Neill

4 years ago

I went to the hotel based on a recommendation from...

I went to the hotel based on a recommendation from my BFF. I am so glad she suggested it. This hotel exceeded all expectations and was a perfect experience.

First, this hotel is in a superb location. It's right on the beach, there are a ton of stores that are about a 15 minute walk away and there are many great dining options of all price points if you search using Four Square or whatever. The hotel has the look and feel of a boutique due to the fashion forward art, luxurious tapestries and opulent flower decorations. However, the hotel has the amenities of a large resort. There are three pools and it looks like another is being built (when I was there, construction was never noisy or distracting). The room I had was so spacious and I felt like I was in a mini apartment. There is also a gym with a lot of up to date equipment and many different options. Through out the whole hotel there is a unique scent that's so different, fresh, rich and luxurious that I literally bought a bottle of the room spray from the hotel's gift shop for my own home. I also went jogging from Eden Roc all the way to the Delano and there was only one other hotel that had more pools than Eden Roc however, their pool "scene" was more of a Jersey Shore vibe.

The true 'secret sauce" of this place and what makes it super special are all of the employees. From the housekeepers to the managers everyone treated me like royalty. It was so hard to leave! When I checked in on Christmas Eve, I was greeted by Mercedes at the front desk. A few minutes Sherein Gaviola (I think it was Mercedes' manager) came out and also greeted me! Both ladies were extremely sweet and super kind and always exceeded all of my expectations. On Christmas Day, I explored the hotel grounds and all of the pool and beach guys were so helpful and accommodating. On Christmas eve, in the afternoon, I was relaxing in the fabulous room before going out and while I was resting I got a knock on the door. It was a house keeper with a fabulous box of bon-bon chocolates and she wished me a Merry Christmas! About another hour later, a different housekeeper came by and offered me turn down service for my room, some slippers, water bottles and asked me if I needed anything! Every employee greeted me at all times and consistently asked me how I was doing and if there was anything they could do to make my stay better. One time my key chip was deactivated because it was close to my cell phone and because a guy delivering room service was so friendly to me, I was able to approach him and ask for help and he got me into my room quickly. Check out was a breeze thanks to Paula, the other managers and bell hop attendants.

I can not recommend this hotel enough. I hope to be back ASAP! Three days was not enough! Hopefully the room spray in my home will tide me over until my next visit!!!

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