Actual grade is -3.

Actual grade is -3.
Let me be clear, Brookbank, Missy, Dr. McCarthy & Mowangi are AMAZING.
However, the allowed business practices here look like my disabled client being bullied out of the best care team she has ever had for nothing that is her fault.
The people who aren't mentioned above show complete disregard for her well being and disabilities.
They have canceled and rescheduled on her without letting her know. Allowed staff to belittle her that didn't even know her story.
And refuse to work with her power of attorney to do any better at all.
If you've got thick skin, go see the people mentioned above.
If you are high needs, and don't have the energy to help them appropriately do their jobs? Go literally anywhere else.