Where to begin.... room was not as clean as it cou...

Where to begin.... room was not as clean as it could have been. Hotel is quite old, a bit worn and out dated. This is a Hilton hotel so I expected a higher standard! No USB in room, no HBO as advertised, no Wi-Fi, no Keurig coffee maker, no microwave, only one chair in the room, very poor lighting, no balcony seating (would have been cozy to sit out and enjoy the amazing view of the mountains), over crowded small pools, hot tub out of order, kitchen ran out of shrimp (& service was soooo slow!), only one of our beds were made by house keeping. Asked to get a better room or possibly higher floor and was told there were none available, ok that was understandable but why not ask what you could do to make our stay more enjoyable?
I'm not a regular vacationer but all the hotels I've ever stayed at were 5 stars or more in comparison to Park Vista, this is definitely not worth what we're paying. The view is the only good thing about staying here, definitely would pick a different hotel if I ever come back to Gatlinburg. We have 2 more days here and were thinking of extended another day if we were enjoying it here, nope we'll be leaving on time.