J N

Review of Hotels.com

Been a customer since 2013 and booked about 400 ro...

Been a customer since 2013 and booked about 400 rooms. The service has really gone downhill recently, even for Gold members. I used to get more personalized service, but now I get more robotic service representatives and form letters. Too bad because at one point Hotels.com was the booking leader in service, rewards, and availability.