I can understand other reviews wanting to give 0 s...

I can understand other reviews wanting to give 0 stars. Aviva are a slovenly, incompetent company whose claims on their Complaint page are untrue. They do not pay attention to what you say, they do not keep you informed, they do not learn from previous bad service and they have nothing to be "proud of their service" for. All I wanted to do was close a trust fund and it took 2 months of chasing and the complaint still not resolved after 4 months.