Wow, this dealership is a joke! Their about us sec...

Wow, this dealership is a joke! Their about us section says that they have a "Culture of CARE" (Caring Acts Randomly Expressed). Well we didn't get any culture of care, we just got screwed over! On 6/25/18 at 9am I called and asked for Ivan, the sales person I had been working with on a Buick Enclave. I was told Ivan was not there yet and would be in at 11am. I was trying to do the right thing so I waited till 11 am because I didn't want to screw Ivan over on the sale of a car. At 11am, I called back and Ivan answered the phone. THE VERY FIRST THING I ASKED WAS IS THE CAR STILL AVAILABLE. His answer was he needed to check. I waited on him for about 5 minutes and he came back on the phone and told me that yes the vehicle was still available. I excitedly said great, I would like to purchase it. He asked me details about financing, asked if he could run my credit, and asked me how much money I would like to put down on the car to reserve it. I answered all of those questions. He said he would run all of that through the finance manager and call me back in 45 minuets. He also said congratulations. Side note- I live 400 miles away and have good credit. I knew I would be approved and used this time to clean out a vehicle we would be trading in and pack a bag as I was preparing to take 2 days off work and drive 400 miles to buy a car. After waiting an hour and twenty minuets Ivan called me back and explained the details of the loan terms and asked if he could take my credit card now for the down payment. I said that was fine as long as I would have the chance to inspect the car upon arrival. He took my credit card number and again said he would call me back. I asked if he could send me a receipt via fax or email and strangely enough he said no I would get it when I came in person. I found this to be strange but went along with it as he said they were very busy. Thirty more minuets went by and finally Ivan calls back. He tells me that someone else has come in and offered to buy the car and since I am not there in person they are going to sell it to the other buyer and he is sorry. I was blindsided! THE VERY FIRST THING I ASKED WAS IS THIS CAR STILL AVAILABLE? AND THEN I SAID I WANT TO BUY IT!!!!!! That was 2.5 hours before someone else walked in the door!!!! How does any company consider themselves to be reputiable or "CARE" about their customers when they sell merchandise out from under them. Keep in mind they had already ran my credit, which lowered my credit score and took my card for a deposit that I would have given them at any point in the process. How in the world does I WANT TO BUY THIS CAR mean sell it to someone else while I wait on you because you are busy? Then I was told by both Ivan and the Sales manager that even though I was first, I wasn't there in person so I lose. I asked how when you make a downpayment on something, it is ok to sell it to someone else? I don't get it? I know this company has low prices, thats what drew me in. But how much worse can you be than to sell cars out from under someone? And you know what all this time and trouble got me from them? An assurance that even though my credit score dropped from their inquiry, it wouldn't hurt me at all. And I got the opportunity to purchase a different vehicle at list price. Oh wow how lucky am I. I feel so valued and "CARE"d about. I am glad that you live up to your culture and I hope that someone will read this and realize that maybe, just maybe you should respect and "CARE" for your customers. Because in the long run, it will hurt your business to provide service like that. I would give negative or zero stars if I could.