Bought a car about 2 months ago (Mini Countryman),...

Bought a car about 2 months ago (Mini Countryman), the sales guys as always are kind, but the post sales team is really the worst. And as it's obvious, the sales guy (Joshua) didn't want to deal with any post sales issues.

First, they hit my credit score 7 times with different lenders without my consent, when I asked the sales guy (Joshua) he never offer to remediate it.

Second, they didn't provide me with a safety package/spare tire/jack or even the wheel lock, so if I had a flat, I was screwed.

Never return any phone calls, the phone number for complaints/claims they give you in the warranty/paperwork doesn't work (disconnected), it's really hard to get in touch with any customer service employee.

In a nutshell, prices are good but they will try to stick to you an extended warranty package in your deal and if you don't choose one, they don't want to close the deal. They won't accept your own lender or pay in cash.

Inspect your car really well, I probably should've been more careful to avoid having those issues but I would never EVER would buy another car here again.

UPDATE: I Did send an email to this "Customer service" guy Wes W. which seems more like an autoreply bot. If you want to buy a car from these guys, first try to call customer services as a test, and see if you phone call gets through. And that's what you'll expect afterwards.