I took renting agreement from this agent on Septem...

I took renting agreement from this agent on September, and when I moved in there was no NBN setup for internet connection, so when I asked them to request owner to set up NBN for internet connection, they didn't try to communicate with owner and they kept on saying me that when I am renting this place, I have to pay for that too, but in other places owner themselves put NBN set up for internet connection for their tenants as it is their property. These people are very rude to talk with and one of the agent named Alan yelled at me when I was asking for help to send someone to fix problem on our gas cooktop which had been started from 2 days ago, and I kept on emailing them and even called them regarding that problem, but didn't send any prompt service to fix problem. This is really unprofessional way to deal with their tenants and very rude to yell at the tenants.