Melissa Carter Review of Horace Mann
I went from never having Renters insurance to get ...
I went from never having Renters insurance to get it after the horrible flooding that we had in Texas. I was recently robbed and then three weeks later my car was smashed in and I have absolutely no enemies enemie renters insurance to get it after the horrible flooding that we had in Texas. I was recently and then three weeks later my car was smashed in and I have absolutely no enemies. I don t know why this happens but again and I truly truly never in 35 years had this happen to you. I actually even forgot I had renters insurance service and my friend told me Melissa you have renters insurance don t forget they will be able to help you every step of the way. I explained to him that I never have ever done this before so I don t even know what to do so he said just give them a call and go through everything you have no worries you have enough on your plate. All in all they Gave me thus far 2100 I also had to fork out $500 for my deductible on top of that I had to fork out $50 for a rental car on top of that I have to go pick up my car that was 18 miles away on top of that I had to put gas in my car and the rental car, i still didnt get my laptop or the cost of my rings again material things but i worked 16 hours a day to fet these itens all by myself. Then they want me to provided receipts i dont even keep receipts and never was told that. So on top of all this i feel like im a liar! I feel like I truly lost out. I know how companies work and I know that the $267 that you guys paid on top of with my 500 that I had to pay is truly absolutely insane. I truly believe that this should ve been changed to a glass claim since that s literally all they did. I feel that if you have a Company that works with you they would say listen this is not an auto claim but at Glass claim because they absolutely did nothing else. and I have to check maybe my deductible still would ve been 500 but if I realize that it was just about the glass most likely I would not have taken it to the insurance company I probably would ve just had someone fix it at my house for my job but I asked the lady who I spoke to regarding my car and she said that I had to make a decision but again this is the first time Ever so I never knew but I just learned a lot. The first lady tried and actuakky seened like she cared and im greatful fir thst. The scond lady seem to just want to rush and hurry but not at all sounding like she cared. I thought like you know we re over a month into it now and I m still waiting so I don t know then I find out that the stuff that was still inside my car is not covered under my auto.
Sad coustmer
Melissa Desir
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