Stayed here for my reception the breakfast spread ...

Stayed here for my reception the breakfast spread and rooms were great but the one thing that is annoying is the lifts to each floor needed that floors key card. I was in the 9th floor and my relatives were in 8th and 6th floors. I could not use my rooms key card to enter any other floor apart from the 9th floor. It caused a lot of hassel between the relatives.
This is the only issue that made me rate 4 stars for GRT.