Anne SURSEAU

Review of Clinique Jouvenet

Go ahead, you will be amazed; o): o))

Go ahead, you will be amazed; o): o))

Operated for carpal tunnel syndrome on one arm by the surgeon Dr KILINC in April 2021, I was impressed by the quality of the services and benefits of the JOUVENET clinic:
- friendly telephone reception, quick appointment,
- explanations before the operation by the surgeon and his super assistant MORGANE, detailed documentation given before the operation,
- perfect videoconsultation with the anesthesiologist Dr LE SACHE.
At this stage, the surgeon and the anesthesiologist were extremely sympathetic and attentive, responded with patience, pedagogy and kindness to all my questions, ditto for their respective assistants MORGANE and SOLENE who respond by phone and email with kindness extraordinary and quickly, which is reassuring and heartwarming.
- The RAMSAY site is great (modern and user-friendly) because it allows you to pre-register by downloading your vital and mutual cards and identity, in particular to communicate your advance directives and your representative, and to arrive with your PASS on the day of the operation , while providing all the explanations that we could have skipped.

On the day of the operation, I was very well received:
- admission by a charming MYRIAM who was able to clarify my last questions;
- the basic room (see photos) at 124 is clean and bright, with a TV; we leave our things in the locked cupboard and give the key to the nurse during the operation;
- the toilets outside the room are clean;
- a nurse took the time to gently explain to me how to proceed to put on the outfit (how and in what order) and told me the waiting period;
- In the OR, everyone was wonderful, attentive and reassuring: from the stretcher bearers BRYAN and FABIEN who are adorable to: nurse GAUTHIER super nice, HAYTEM anesthesiologist very attentive and considerate, and another anesthesiologist with a decorated charlotte, computer scientist JOY. -> Everyone was very welcoming and sublime.
HAYTEM, GAUTHIER and the surgeon explain what they are doing as they go and we can watch the operation on the screen. They were amazing in kindness and impressive in their professionalism, cohesion and coolness; there was a good atmosphere and you have the impression that they get along well within the team.
- I really liked the names of the blocks: DUFY, VAN GOGH, RENOIR, MATISSE.

However, I removed a star because I was exhausted from the operation at 4.30 p.m. and with my arm paralyzed by the anesthesia and therefore handicapped in my movements, I was brought down at 5.10 p.m. and I did not have enough time. to recover because I was able to just get dressed thanks to the help of the nurse, to eat the snack in 10 minutes with only one arm ... and she put my bags on the only functional arm and accompanied me to the 'welcome at 5.30 p.m.
I understood that it is on an outpatient basis but I would have appreciated 15 more minutes to breathe before leaving after getting dressed, having difficulty putting away my things and having a snack, even if the reception ordered me a VSL.
Considering the price of the room, I think I could have been allowed to lie down for another 10 or 15 minutes after the snack. Certainly I could have reported it to the nurse MATHILDE who was adorable but I did not have the strength after all the emotions and fatigue of the day.

After the operation, I received all the necessary documents and explanations, a nurse even called back 3 days later for the follow-up, then the post-op check-up a week later by the surgeon and a brilliant nurse, VERONIQUE, took over. very well.

In any case, apart from the feeling of having been rushed at the end, this clinic is flawless: the premises are clean, all the staff are proactive, welcoming and smiling, all the nursing staff are exceptional, the processing times and waiting times are quick (too much for the exit).
Thank you and well done!
You feel confident, at ease and in excellent hands from start to finish.