I have a 2016 CalSpa Swimspa f-1325. On a warrant...

I have a 2016 CalSpa Swimspa f-1325. On a warranty call, we recently had to have the main circuit board (or something like that) replaced because it stopped functioning. The new one is NOT the same as the old one because the functionality of the buttons isn't the same. I called CalSpas and was put through to a technician. I left a voicemail about the issue and didn't hear back in a week. So, I called again and asked to leave a VM for a different tech since the first one ignored me. Once again, I didn't get a call after a week. So, I called and asked to speak to a supervisor. I was told by her, "I will make sure, myself, that the tech calls you back on Monday" (this was Thursday, BTW because she doesn't work on Fridays. Must be nice!!!) No call Monday, no call Tuesday, no call Wednesday. I called Wednesday afternoon and left her another VM that I hadn't received a call as promised. Now, it's after-hours on Thursday and still haven't heard back.

I heard from them nearly everyday when I was considering purchasing it.
It makes me feel like, once you got my $10,000+ dollars, you were done with me.

I see other posts here where a Cal Spa representative says "We take customer service issues very seriously at CalSpa". Clearly you don't! I have called FOUR TIMES and haven't even had anyone on the phone to address my concern.

I LOVE soaking in my spa. HOWEVER, I wish I had purchased it from a company that cares about long-term customer service.