Joseph Cruz

Review of Monroe Dodge Chrysler Jeep Ram...

Dropped my Jeep off for an oil change and was lied...

Dropped my Jeep off for an oil change and was lied to my face 3 different times by Service Rep saying I needed fuel system cleaned to keep from voiding my warranty. Looked up my scheduled maintenance and warranty when I got home but found nothing about needing fuel system cleaning. Called Monroe Jeep to stop the fuel cleaning but was told my Jeep was already done. After arguing with service manager was basically told that I signed the release so there wasn't much they could do besides splitting the bill. BEWARE! Don't let this happen to you! I will never again bring my business to Monroe Jeep!! I had a bad experience with their sales staff years ago and only brought my Jeep there for oil changes because it's only 5 minutes from home. It's sad that you can't even trust them for something as simple as an oil change. Never again.