We didn't choose this hotel, it was chosen for us ...

We didn't choose this hotel, it was chosen for us by British Airways due to a delayed flight. It was certainly a drive from the ORD, in a residential area. The building itself was sizeable and appeared to have several meeting rooms and conferences going on. When we arrived the staff was very friendly, and check out was equally friendly. We didn't encounter any rude or unhelpful staff, including restaurant staff. They were reliable in booking transport back to the Airport for us, good service at the restaurant, considering it was busy with a lot of unexpected British Airways guest. The morning buffet was great, too. Our room had a view of the golf course, it was nice (however I'm not a golfer, so I wouldn't really know for sure). The rooms had ample amenities and the bed was nice. The hotel itself was generally cleanish, but it felt a bit tired. It seems like they've done some updates over the years, but it doesn't feel new, that's for sure. The biggest "miss" in my mind was that with all their restaurants, etc, they need to have room service. After a long day, we didn't want to sit in the hotel restaurant for a late dinner. However we didn't have a choice: we had to go down to the restaurant, sit, order, and get all our food to go. I watched several other guests carting food and beverages through the lobby. It just felt tacky.