brandy riley

Review of La Mansion del Rio Hotel

I have stayed at this hotel many times over the la...

I have stayed at this hotel many times over the last 10 years, and this was the worst experience EVER! When we arrived, We waited almost 30 minutes at the desk for the guy to figure out what room we were supposed to be in and when finally waiting half an hour to go to our room, THEY LOST OUR LUGGAGE!! Not to mention that our 2 year olds medication and diapers were in the suitcase, but all of our things as well. 3 hours later the manager comes out and says he was told nothing about the situation and would fix the problem. Our bags were in a room that we were never in!! Someone just dropped them off in a room that they felt like putting them in. UNBELIEVABLE! We missed our dinner reservations, and had two very upset children. Our room was very out dated, and the linens smelled like cigarette smoke. This place has never looked so bad before. I called the vallet at 1105 to let them know we were leaving. The woman said the wait was no more than 30 minutes. We came down 30 minutes later to wait AN HOUR AND FOURTY FIVE MINUTES for our vehicle!! They simply forgot!!! They forgot about our luggage, they forgot about our reservations, they forgot about our vehicle, EVERYTHING. To top it off, no one really cared that we were upset. I was told it would get brought up in a meeting. Very sad, this was my favorite place to go when in San Antonio, and will never be returning.