Jason Keown

Review of Bell Lexus

I was very disappointed with this Lexus dealer. I ...

I was very disappointed with this Lexus dealer. I did a google search for F sport springs for my car and Google brought up a listing for the springs on eBay, from this dealer. The price was reasonable and they had several available for purchase. Sometimes I m leery of purchases made on eBay, due to the fact that sometimes the items are fakes or copies. This was a Lexus dealer,so I thought it was going to be a good experience. I placed my order, with an estimated delivery of 5 days. On the 4th day I checked the status and it showed no history of movement from the dealer. I waited and contact the dealer on the 5th day, the delivery day . A couple days later they contacted me and said that fedex picked up the item and they would contact fedex about the package to see what happened and that this was unusual for fedex to lose a package. But the tracking history doesn t show a pick up by fedex, it just shows that a label was created by them for pick up. I wait a couple more days and received no contact. So I sent another message about my disappointment with the dealership. A few minutes later they cancel my order and say that my money has been refunded, and still has not appeared back in my account but that is a separate issue. They had no sense of trying to satisfy the customer. They didn t try to say we will shipping you another set of springs and we will take this up with fedex. No sorry let s us find a way to make this right. No explanation whatsoever. To make matters worse, I found out today that they banned me from purchasing other products they had available, for my Lexus, on eBay. Their actions were very unprofessional. I do not recommend doing business with this dealership to anyone!