Anthony Boey

Review of Wakepilot

The staff here was simply rude in how they handled...

The staff here was simply rude in how they handled issues with customers reservations. We had 13 people in our group reserving the pontoon ride at 2:30pm. The rep there told us to be there 30 mins ahead of time to get documentation done. Being local tourists, we had no idea what the parking challenges were at the location. So although we arrived like 30 mins before scheduled time, we could not find parking for at least 10 mins. We rushed to the rental centre and was told that because we had 13 people , it will take a long time to register everyone in. Hence we will only have the 30 mins for the price ofn1 hour. I was a bit frustrated and indicated that it was not my fault as a tourist not to know that so much time is required to register 13 people in. Having told them that I have 13 people in my group , they should have indicated that we should arrive like 1 hour earlier. I tried to explain but this female rep, a gal of maybe 18 years old, gave a really bad attitude, like its not any of their fault.
Finally after justifying my situation , she reluctantly made the switch to the next rental site which was 5 mins away. This time knowing better , I arrived at the next site 1 hour ahead. And we made the registration smoothly and the reps at this site (spirit ridge) was way more professional and patient.

The reps at walnut beach resort boat was plain unprofessional.

- I would like to respond to the owner s response.
Thank you for understanding the scenario I had explained earlier.
That particular rude young female staff , also indicated that I should have filled out the waiver form emailed to me. But how do you fill out the form that is slated for the 2:30pm schedule , when it arrived in my mailbox at 3:30pm?
It is really that one rude female rep (young 18 years or younger) , the other female rep, slightly shorter , brunette , was very helpful to try to help fix the situation.
My group will not ever try out the walnut beach resort site if such customer service continues to exist there.