I drove from South Seattle to take my mom to what ...

I drove from South Seattle to take my mom to what we thought was a routine appointment, that in fact turned out to be an operation. I find it rather amazing that whoever schedules these things can't be bothered to inform the patient that first, they are having a procedure done, and that second the person that is supposed to drive them home is just supposed to sit around outside the hospital for 4-8 hours. With no access to a bathroom.

Or last surgery, about 8 months ago, was scheduled for us to check in at 5:30 am, only to find out that they rescheduled her surgery for hours after the time we were told.