Buffy E Review of Crowne Plaza New Orleans
Horrible valet service: I read reviews prior but ...
Horrible valet service: I read reviews prior but was hoping it wasnt as bad as they said.....I will NOTpay $54.00 a night and be treated rude by a unprofessional jerk !!
Trust the reviews & park somewhere else !!!! I've called the hotel manager to complain and i find it hard to believe that he's NEVER heard these complaints and THAT unprofessional valet supervisor is still servicing their guest.
Stayed here 9/15/17- 9/17/17 to celebrate my friends birthday, upon arrival we were greeted by the valet personnel who was very rude and very unprofessional I was told by one to pull forward and park and another very unorganized said " I told u to stop right here"! After attemping to ask him several questions about the parking and him becoming more rude, I asked for the supervisor which he stated HE was the supervisor. He began to load our bags onto the cart and enter ,We noticed that someone's keys were between some of our luggage, I pointed them out to him and he then attempted to locate THAT vehicle by pushing the security alarm to find it. As i entered the hotel to find someone to assist me, another female guest was standing with keys in her hand I then heard her say loudly "why did you snatch my keys out of my hand, I noticed that it was the rude supervisor she was talking to, I was then greeted by a bellman whom saw my frustration and was eager to assist me. The valet supervisor then came over and said "you believe that" referring to what i was saying about. The bellman confirmed that he was very unprofessional. I then notified the receptionist upon checkin, and she too was very aware of his behavior and was not shocked about what she heard. I then told her that i wanted to self park my truck once I got my luggage upstairs.The bellman then gave me info about the gargage behind the hotel, and gave us a complimentary breakfast voucher for my troubles.
Other than the unprofessional and rude valet service the hotel was clean, breakfast was delicious and the other employees very helpful and side door was right on Bourbon St. I would stay again, but valet WILL NOT park me.
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