We have been using this system for about 8 years n...

We have been using this system for about 8 years now and I do NOT recall the last time or if ever we were satisfied with their policies and/or customer service. You buy a item from them they do not tell you at all the shipping cost then the invoice you with the cost at which we could have purchased it much cheaper elsewhere.

Originally we purchased this software because they had free text messaging service (1 of the main reasons). Then the decided to start charging for each text message we send and receive. We can understand changing that policy and it having it going into effect to any customer that purchased the system after the policy change but NO. Contacted Better Business Bureau regarding this issue and guess what they did NOT even respond to the inquiry to BBB.

Their software updates regularly but instead of moving forward in time they go backwards. What used to take me lets say 5 clicks to complete now its 3-5 times longer. That might not seem as much but when you multiply over hundreds of scripts and patients/customers waiting it is unacceptable as the wait is not due to us but rather the system itself. We keep giving them feedback on what needs improving/changing/adding but it falls on deaf ears. Their customer service keeps saying well just log into our forum and add your idea. We have written ideas but they fall on deaf ears and not even a response there either.

Furthermore, every day and I mean religiously their system is like a turtle, slow as heck. Double loading screens, "[Not Responding]" messages, frequent crashes, double billing issues, prescription image not populating.

Now today as of 7-21-21 they want to charge the pharmacy like $39 for having the ability to fax (for which we already do) and $50 for setup or service I don't recall the message. The pharmacy already has a dedicated fax number that is serviced (paid) by a internet service provider.

Next thing you know they will add a charge for using the click button on the mouse.

As the years go by and new updates come and go its like they are "what else can we update on the software to be able to charge them" instead of "what can we do to satisfy our customers". We now pay nearly $1,000 per month for their support. I mean might as well purchase a new system and their monthly fees will be wayyyyy less than this.