*Revised* I was very appreciative of Genz Ryan's q...

*Revised* I was very appreciative of Genz Ryan's quick response time and how friendly our first technician was but after our first appointment (which is when I wrote my initial 5 star review) the experience and service quickly declined. When our first technician came out he said they'd make sure I'd have a new HVAC system with a high efficiency/SEER rating so we'd receive the furnace and A/C rebates which would help with the costs. When it came time for the rebates, well after it was installed, I was told the A/C installed was the lowest possible SEER and doesn't meet the rebate requirements. No one told me this upon installation, I also wasn't given a choice of what A/C SEER rating I wanted. I trusted the first tech to deliver on his word and make sure I got the rebate. I'm extremely disappointed that I was charged a flat price for the entire HVAC system and at their own discretion they installed the lowest efficiency allowed to be sold in MN. This must be how they make their money. Do your research, ask more questions, and verify what's being installed before you work with them.