Teresa Walker

Review of Icon Health and Fitness

Horrible experience. Purchased a bundle that inclu...

Horrible experience. Purchased a bundle that included a warranty. Icon was to refund part of the bundle, had not after three months and would not return my calls, so I disputed PART of the charge. Credit card company confirmed that in writing. Icon credited back and revoked the credit for several strange amounts after the dispute. One year later, my machine needs repair, and their position is the warranty was voided when I disputed the charge. Now - no one will respond to me AT ALL. This incident was the last of a long string of really bad conversations with them since purchasing my NordicTrack machine.