Good service to have when needing to pay a utility...

Good service to have when needing to pay a utility bill urgently. However i can't tell you how many times it has hung up on me after I've spent ten minutes entering all my details. Then to have to turn around and do it all over again in the hopes it works. Please fix this issue, it's been happening for years now. The cost to use the services is a little hefty, however convenient when needed. Thanks