We visit New York numerous times a year, and norma...

We visit New York numerous times a year, and normally stay at The New York Palace. I liked how close you guys were to Central Park so I decided to give it a try. The website claims to be a 4 start however, based on my experience this is not accurate and below are a few reasons why...

1. First impression is everything. As soon as our Taxi arrived at the front, we were never greeted, offered help with our bags, or even had a door open for us.
2. Checking in. We walked up to a counter with 2-3 people at one computer (when I could see at least 5) assuming one could help us. A dark haired woman never once said Hi, Welcome, etc but instead the first thing anyone said to us at The Park Central was "The line starts back there." The other two never even looked up at us. We were the only ones in line at the time, also. 3 people were checking in one guest, and no one could offer help, or the slightest customer service?
4. While we waited until 4pm to check in, we went to the bakery section you guys offer. When my husband asked the woman "having a good day?" she LITERALLY said, "No I am working, so no." Insane to me.

I see most of the reviews are complaints regarding the facility fee, which I knew about prior to booking however, after my experience, I too see is unfair now. We paid $228.50 per/night for our honeymoon to be treated like we were a burden. I even vocalized my frustration regarding our experience after waiting hours to get a fridge, and having no air conditioning in the bedroom, and it was never addressed. Again, this was our honeymoon, and I have never felt so unwelcomed by a hotel before. It was not the best choice for a honeymoon at all. I waited to leave reviews on other sites thinking surely someone will contact me.

A 4 start hotel should have at least bottled water, a mini fridge, coffee pot of some sort, robes, or room service. Especially with the customer service department lacking so much.