been waiting for my deposit to be clear for 5 days...

been waiting for my deposit to be clear for 5 dayss, customer support only give out promises that it will be done by tmr morning, tmr noon, by the end of tmr, etc again and again but no work doesn't seem to be done. Promises of contact me if their any update, what's the point of ending the email saying "if you have any question please let me know" and I got none what so ever respond from them.